We REJO have put ogether some commonly asked questions about our company and products.
In this section, you can find our the answers to frequently asked questions about our business including cooperation with REJO Friends. The questions and answers have been grouped into different categories for easy reference.
If you have a question you can’t an answer to, please visit our Contact us page.
What’s in the heat-not-burn products?
REJO's heat-not-burn products contain premium tobacco that is specially processed to be heated rather than burned. This allows users to enjoy the authentic tobacco taste and aroma with reduced harmful substances. Our products also incorporate degradable materials to minimize environmental impact.
What’s the difference between e-cigarette and heat-not-burn products?
The main difference between e-cigarettes and heat-not-burn products lies in the substance they use and how they operate. E-cigarettes vaporize a liquid (often containing nicotine, flavorings, and other chemicals), while heat-not-burn products heat real tobacco to release a nicotine-containing aerosol. This method retains the natural taste and aroma of tobacco, offering a more traditional smoking experience with less tar and fewer harmful chemicals.
How do heat-not-burn products compare to cigarettes?
Unlike cigarettes, which are burned with a flame, REJO uses technology to gently heat tobacco fillings. This process releases rich smoke with significantly fewer harmful substances. However, while these reductions are substantial, REJO is not completely risk-free.
How to use the heat-not-burn products?
Using REJO heat-not-burn products is simple: Insert a heated stick into the heating device. Turn on the device according to the manufacturer's instructions. Wait for the device to reach the optimal temperature (typically indicated by a light or vibration). Inhale through the heated stick to enjoy the tobacco flavor and aroma. After use, dispose of the heated stick properly and turn off the device.
Where can I use REJO products?
REJO products can be used in many places where traditional smoking might be restricted, but it's essential to check local regulations as they can vary. Always ensure you're in a designated smoking area or an area where heat-not-burn products are permitted.
How much puff can a heat-not-burn product take?
The number of puffs you can get from a heat-not-burn product varies depending on the specific brand and model. On average, a REJO heated stick provides around 12-15 puffs, which is roughly equivalent to a traditional cigarette.
Why are heated sticks shorter than cigarettes?
Heated sticks use dried tobacco leaves with the veins removed, which are then pressed and cut to the appropriate length. Regular cigarettes use chopped, unpressed tobacco leaves, resulting in a larger volume.
Can I put a regular cigarette in the REJO device?
No. Although both are made from tobacco, REJO devices are designed specifically for heated sticks, which are custom-made for these devices.
Is REJO safe?
When used correctly and in accordance with all instructions, yes. REJO meets all safety requirements for electronic devices.
Can I use REJO while charging?
No. The device should only be used when it is fully charged and disconnected from the charger.